First responders
Confidential, informed psychological support for police, paramedics, firefighters, and emergency service workers. We understand the unique pressures of the job and offer a space built on respect, discretion, and genuine understanding.
Support that understands the job
You spend your career helping others through some of the most difficult moments of their lives. Over time, that responsibility can have an impact, often in ways that aren't immediately obvious.
Many first responders don't seek support because of a particular incident. They come because they're not coping the way they used to. They may feel more irritable, emotionally exhausted, disconnected from family, constantly on edge, or hear from those closest to them that they've changed.
Our clinicians understand the unique demands of first responders. Seeking support isn’t a sign of weakness, it’s a proactive way to protect your health, your relationships, and your career. We provide a confidential, judgement-free space to explore what's been happening, helping you understand the impact of the job and develop practical strategies to support your wellbeing.
Your journey
What to expect
We know reaching out isn't always easy in this line of work. Here's how we make getting support straightforward and confidential.
- 1
Reaching out
Get in touch by phone or online, to complete a confidential intake and schedule your initial appointment.
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Your first session
Together we’ll explore your story, understand your needs and develop a personalised plan to help you move forward.
- 3
Working together
We’ll work together at your pace, developing personalised strategies that support recovery, growth and long term wellbeing.
- 4
Ongoing support
We stay flexible around your roster and check in on progress, so support is there when you need it most.
Is this right for you?
Have you noticed any of these changes…
The impact of the job isn't always obvious. Often, it's the people closest to you who notice the changes first. If any of the following sound familiar, it may be worth checking in with yourself.
Seeking support early is a proactive step towards protecting your mental health.
Book an appointmentFocus points
Within this service
We focus on the pressures that come with the role, and on practical ways to protect your wellbeing.
Critical incident stress
Process difficult jobs and reduce the lingering impact of traumatic exposure.
PTSD & hypervigilance
Evidence-based support for post-traumatic stress and a nervous system stuck on high alert.
Sleep & shift work
Strategies to rest and recover despite demanding, irregular rosters.
Anger & irritability
Understand and manage the frustration that can build up over time.
Relationships & home life
Reconnect with loved ones and ease the strain the job can place at home.
Return to work
Considered, supported planning for coming back after time off.
How we work
Approaches we draw on
We draw on trauma-focused, practical methods that respect the realities of frontline work.
Trauma-focused therapy
Targeted work to process critical incidents and reduce their ongoing impact.
CBT & skills-based tools
Practical strategies for managing stress, sleep, and difficult thoughts.
Acceptance Commitment Therapy
Mindfulness and values based strategies, helping you respond more effectively to difficult thoughts and emotions.
Fees & rebate pathways for first responders
We believe accessing support should be straightforward. Our team can guide you through the funding pathway that’s right for you.
Depending on your situation, support may be covered through WorkCover, the Early Access Treatment Initiative (EATI), or a Medicare Mental Health Care Plan.
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WorkCover
We will seek approval from your insurer before booking your appointments.
- 2
Early Access Treatment Initiative (EATI)
You pay the full session fee of $295. Submit your receipt to your employer to be fully reimbursed your out of pocket expenses.
- 3
Medicare Mental Health Care Plan
You pay the full session fee of $295. You are rebated $149.05 per session through Medicare.
At a glance
Questions about pricing or rebates? We're happy to help.
Talk to us about feesExplore more
Related services
Good to know
Questions, gently answered
A few of the things people often wonder about before getting started.
100% yes. Your sessions are fully confidential.
Absolutely. Our therapists are experienced with the realities of frontline work, from rosters and callouts to critical incident exposure.
In many cases, yes. Get in touch and we'll help you understand the pathways that might be available to you.
Healing happens gently, at a pace that feels right for you.
Support for those who support others
You spend your working life looking after everyone else. When you're ready, we're here to look after you — confidentially and without judgement.
Book an appointment